Quality Policy

As Pergola INC., our main goal is to provide superior quality in our products and services and to maintain our leading position in the sector by prioritizing continuous development and customer satisfaction. Quality is an indispensable principle for us at every stage of not only our products but also the services we provide.

The basic elements of the quality policy are as follows:

  1. Customer Satisfaction: We aim to keep customer satisfaction at the highest level in all our activities and to meet customer expectations in a timely and complete manner. We continuously improve our service quality by taking customer feedback into account.
  2. Continuous Improvement: We are committed to continuously improving our product and service quality, optimizing our existing processes and developing innovative solutions by obtaining utility model patents for the products we develop. By effectively implementing our quality management system, we strive to improve every day.
  3. Pergola Academy : We improve the quality awareness of all our employees and increase their skills through regular trainings. Each of our employees contributes to the processes as part of our quality policy and bears responsibility for achieving our quality goals.
  4. Compliance and Legal Requirements: We ensure full compliance with all legal regulations, industry standards and customer specific requirements in our operations. Within this framework, we continuously review and update our quality management system.
  5. Social Responsibility: Our understanding of quality not only focuses on our business processes, but also encompasses our responsibilities towards the environment and society. We act in accordance with sustainability principles.